Support

No matter the request, contact Finance and Business IT Service Desk first. Please see below for the methods you can use to contact us. 

Issue type Contact Contact method

Non-Critial General Support

[email protected] Email
Critical Support (814) 863-2336 Telephone
Emergency After Hours Support (814) 235-8032 Telephone
Non-Critical Account Needs [email protected] Email

*If you are concerned or unsatisfied with the service you have received, please contact Sean Curling or 814 865-6317. 

Non-Critical General Support (E-Mail )

If the issue does not need to be addressed immediately, please e-mail [email protected].  A ticket will be created immediately and a staff member will be assigned.  You will be contacted by the assigned staff member within 1 business day. If you have questions about your issue, please respond directly to the email containing your ticket information.

Critical Support (Telephone )

If the issue you are experiencing is preventing you from completing work that needs to be done now, call our main support line at (814) 863-2336.  Staff are in the office from M-F 7:00 AM – 5:00 PM and ready to receive your call.  A ticket will be opened as our staff works with you to resolve the situation.  The issue will be resolved as soon as possible unless other higher impact issues are occurring. 

Emergency After Hours Support 

If you are experiencing an emergency with technology that is preventing business, you can have someone paged via our On Call service.  You can place a page by calling (814) 235-8032 and leaving your name, phone number, user id, and a brief description of the issue you are experiencing.  The On Call staff will return your call within 60 minutes and work to resolve the issue as quickly as possible. 

Non-Critical Account Needs 

If you have non-critical Account/Access needs for existing or new staff please e-mail [email protected].  A ticket will be created immediately and routed directly to the Accounts Team.  Please have the userid of the individual available and for new staff please allow one to two weeks for access to be set up as we often have to coordinate with other offices.